SHIPPING INFORMATION

 

Deliveries will be handled by our trusted forwarding agent specializing in the delivery of furniture products. 

A value, for offer you a high-level service of our deliveries capable of putting care and professionalism in every action. The delivery and assembly service is provided on the floor for Italy, Spain, UK only for sofas, armchairs and accessories. On the other hand, products belonging to the bed and chandelier categories require particular technical assistance during the assembly phase, and it is therefore necessary in these cases to request an ad hoc quote by writing to [email protected]

COSTS AND SHIPPING METHODS

Shipping rates vary according to the destination area of ​​the product and will be calculated directly in the checkout phase, during the purchase process.

 

SHIPPING IN ITALY:

The shipping and assembly rates are equal to 5% of the total amount in the cart. Shipping will be free for orders over € 7000.

 

The service includes::

  •  direct contact with the customer for booking the delivery date and time
  •  delivery and assembly on the floor, inside the customer's home (quoted separately for beds, furniture, equipped walls))
  •  delivery with specialized personnel (maximum two employees) and suitable vehicles
  •  removal and disposal of packaging
  •  fuel cost adjustment
  •  fixed fee for shipping and billing costs
  •  free storage for 30 days
  •  vector cover
  •  goods departure from your warehouse in Matera

Additional services such as assembly of beds, furniture, equipped walls will be agreed directly with the forwarder during the delivery phase.

 

Customizations available on request:

  •  possibility of assembly (quoted separately for beds, furniture, equipped walls)
  •  possibility of a dedicated price list based on volumes and quantities handled
  •  availability for evaluation of complex and structured projects

The above Services refer to deliveries up to the 3rd floor (included).

Deliveries beyond the 3rd floor incur additional costs. Possible checks to be carried out with important volumes / weights and considering accessibility to stairs.

 

Collection and disposal of used:

50euro / package, max weight 70kg
In the event that the weight of the goods to be collected is greater than 70kg, it will be necessary to request an ad hoc quote.

 

SHIPPING IN UNITED KINGDOM:

The shipment includes delivery to the floor, within the customer's home. Shipping rates vary according to the post code of destination as per the specifications below.

  • Great London M25: 125£
  • Other zones UK - Scotland - Wales: 300£
  • North Ireland: 600£

Additional services such as assembly of beds, furniture, equipped walls will be agreed directly with the forwarder during the delivery phase.

Extra costs:

Any extra costs will be evaluated with our suppliers and include the following cases:

  • Delivery upstairs to the 6th
  • Need for an inspection for delivery
  • Use of GRU
  • Delivery in a restricted traffic area or pedestrian area

Collection and disposal of used items:: 100£

 

SHIPPING IN SPAIN:

The shipment includes delivery to the floor, within the customer's home. Delivery and assembly are free.

Additional services such as assembly of beds, furniture, equipped walls will be agreed directly with the forwarder during the delivery phase.

Extra costs: 

Any extra costs will be evaluated with our suppliers and include the following cases:

  • Delivery upstairs to the 6th
  • Need for an inspection for delivery
  • Use of GRU
  • Delivery in a restricted traffic area or pedestrian area

Collection and disposal of used: 70€  

 

DELIVERY TIME

Delivery times are indicated in each product sheet and in the shopping cart and vary according to the type of product and the shipping area.

We specify that the shipping times of a customized product are extended and reach up to 11 weeks as the product is made to measure, from the moment of receipt of payment.

For products ready for delivery, shipping times are 2 weeks. In any case, the customer will be notified by email during each phase of order preparation: from receipt to shipment of the product. We also inform you that during the delivery phase, the customer will be contacted in advance by our forwarder, so as to agree on the most convenient delivery date and time for him. We therefore ask you to leave your telephone number at checkout to allow easier communication between the shipper and the end customer.

 

SHIPPING RETURNS

In the case of a return, the shipment must be previously accepted and agreed with Natuzzi s.p.a. The return of the product is only possible in cases of non-personalized products. If this is agreed, the customer will receive shipping labels from Natuzzi customer service and the time and date for the collection of the goods will be agreed.

Shipping costs in the case of defective products will be borne by the brand. Shipping costs in the event of a change of mind by the customer will be charged to the customer. 

 

MISCELLANEOUS AND POSSIBLE:

  • Any specific complaints must be notified on delivery on the bulletin and the goods checked in the presence of our operators. Upon delivery, we recommend checking the integrity of the goods in marble, glass or mirrors.
  • It is advisable to always sign with Riserva

ADDITIONAL SERVICES

To take advantage of further additional services it is necessary to send a request for a quote by writing an email to [email protected] indicating the desired product and the shipping address. All extra services must be requested and budgeted before delivery. Any subsequent requests will not be taken care of. 

 

IMPORTANT: Also excluded are any equipment to rent or additional personnel to be requested in the event of unavailability of access to the home, due to incorrect or lack of communication by the recipient. In this case any additional costs will be issued at the expense of the final customer.

Our customer assistance service is still available for any doubts or information at the following e-mail address [email protected]

 

 

 
 
Natuzzi S.p.A. Via Iazzitiello, 47 - 70029 Santeramo in Colle, Bari - Italy | site powered by Furnichannel