FAQ english

FAQ

  1. What is shop.natuzzi.co.uk?
    Shop.natuzzi.co.uk is the official e-commerce of the Natuzzi brand where you can find outlet or customizable products at full price. Shop.natuzzi.it is the official e-commerce of the Natuzzi brand, a leading company in Italy and in the world in the production of sofas, armchairs, beds, furniture and furnishing accessories. In the online store you can both buy the products from the new collections and take advantage of the offers on outlet products.
  2. Is registration free?
    Signing up to shop.natuzzi.co.uk is free and does not entail any purchase obligations.
  3. Are my sensitive data protected?
    Your personal data, necessary to process purchase contracts, are processed according to the provisions of the law and protected with methods that guarantee their security and confidentiality. For more information you can consult the privacy policy page.
  4. How can i access my account?
    If you have an account and you have already registered on the site, click here and enter your e-mail address and password. Make sure both data are spelled correctly.
  5. I can not log into my account. What can I do?
    If you have forgotten your password, please click here and enter the email address you used to subscribe. You will receive an email with instructions to restore your access. If you are still experiencing problems please reach out to Customer Support at: support-ecom@natuzzi.com
  6. How can I modify my data?

    If you want to modify your data, click here and access your personal area (My Account Section). From there you can:

    • Change your contact information and password

    • Change the shipping address

    • Change the billing address

    • View your orders

  7. I have a promo code, how can I redeem it?
    To use your promo code, first of all you have to add your products to your basket, and then isert your Discount Code in the "Apply Discount Code" space. Please note that the discount cannot be applied to the delivery costs.
  8. Can I cumulate promo codes?
    No, you cannot. You can only use a promo code for each purchase.
  9. When does my promo code expire?
    Each discount code has limited validity, that will be displayed on the website or via email. After the expiration date, the code won't be redeemable, not even for products already included in your cart. 
  10.  What payment methods do you accept?
    We accept the most popular credit and prepaid cards of the Visa circuits (for example Postepay), Mastercard and Maestro.
  11.  Can I pay by cash on delivery?
    No, cash on delivery is not possible. We however accept the most popular credit and prepaid cards of the Visa circuits (for example Postepay), Mastercard and Maestro.
  12.  Is making a purchase on shop.natuzzi.co.uk safe?
    Of course, this is really importat to us. All online transactions are processed in total security by the Adyen gateways. We are able to protect private information thanks to the use of an SSL (Secure Sockets Layer) certificate which is able to manage the sending and receiving of protection keys and to encrypt/decrypt the information transmitted using the same keys.
  13.  How can I check if my order has been successfully processed?  
    You can check the order status in “Your orders” section. Otherwise, we kindly ask you to contact support-ecom@natuzzi.com
  14.  How long does delivery take?
    Each product has different shipping times and these are indicated in the information on the product page. In particular, in the case of customized products, the items will be put into production after the order so delivery times may vary up to 10 weeks. We will keep you constantly updated untill the final delivery of your order. If you have any doubt, do not hesitate to contact our Customer Support at the email address: support-ecom@natuzzi.com
  15.  How much does the delivery cost?
    Shipping costs may vary depending on the products, the destination and the type of shipping chosen.For more detailed information about shipping costs, please check the dedicated section at this link
  16.   Can I ask for the assembly and floor delivery service?
    Standard shipping requires that the carrier deliver the goods at the street level. If you want floor delivery, assembly or other additional services, please select the appropriate option at the time of purchase or contact us for a personalized quote by writing to support-ecom@natuzzi.com
  17.  Can I choose a specific time or day for my delivery?
    Once the product is ready, you will receive a notification. The following week, our carrier will contact you to fix a day for the delivery.
  18.  If an order contains more than one product, do you split the order? 
    No, we do not split the order. You will receive the complete order in one shipment at the delivery address you provided.
  19.  Can I add other products to my purchase order at a later time?
    For technical reasons it’s not possible to add other products to your order, once the purchase procedures are concluded. You may place a brand new order at any time.
  20.  Can I return a product?
    You have the right to withdraw from your online purchase within 14 days of the delivery date: in order to do that, please write to our Customer Support at support-ecom@natuzzi.com. There are no costs to exercise of the right of withdrawal. However, the shipping for delivery and the return of the goods will be your responsibility. We remind you that all tailor-made or clearly personalized goods or those goods that, by their nature, cannot be sent back or risk deteriorating or altering rapidly cannot be returned. The refund will be made once the product has been returned and checked by our staff. The products must be returned intact in their original sealed packaging, complete in all their parts and in conditions of resale. The refund will be made in the same payment method used for the purchase. The technical time for the refund to show up in your account may vary depending on your banking institution.
  21. I have received my purchase, but it is damaged. What should I do?

    When you receive your purchase, always check the packaging integrity. If there are any issues, please inform the carrier, by signing SUBJECT TO CONTROL on the delivery note and specify details (e.g. damaged package, open package, crushed packaging, flat packaging, breakage noises, package re-packed with carrier tape, etc.). Only by following this procedure it will be possible to open a complaint. In case of damaged products write to support-ecom@natuzzi.com within 14 days of receiving goods with all the information related to the problem by attaching photographs. A customer service representative will contact you to proceed with the issue.

     

 

Preloader

 

 
 
Natuzzi S.p.A. Via Iazzitiello, 47 - 70029 Santeramo in Colle, Bari - Italy | site powered by Furnichannel