Terms and Conditions

Terms and Conditions E-commerce


The sale of Product/s through this online shop (“the Website”) is proposed by the company Natuzzi S.p.A., and the present terms and conditions are drawn up in compliance with the regulations on electronic commerce and distance sale contracts under the Italian law.

The company

Natuzzi S.p.A.
Via Iazzitiello n. 47
cap 70029 Santeramo in Colle (Ba) - Italia

P.I. VAT number 03513760722

E-mail: [email protected]

The Customer declares to have read all the information pertaining to the Products and general conditions of sale presented herein, before placing an order.

General Conditions of Sale

These general conditions of sale ("General Conditions") regulate methods and conditions of sale of the Product/s marketed by Natuzzi S.p.A. ("Product/s").

All Product/s sales contracts from Natuzzi S.p.A. to Customers are regulated by these General Conditions, which are an integral and essential part of any proposal, order and placement of a purchase order for the Product/s. General Conditions applied to the orders are those in force at the moment of placing the order by the Customers.

  1. Product/s: prices and features

1.1 Product/s prices are published on the Website by Natuzzi S.p.A. and they will be sell in local currency. Prices guaranteed to the Customer shall be those published on the Website on the day the order is placed. The price stated at the moment of purchase is fixed and definitive.

1.2 Prices presented on the Website by Natuzzi S.p.A. cancel and replace the previously stated ones, and are subject to Product/s availability.

1.3 Technical and functional features of the Product/s published and contained in this Website to illustrate Product/s, are those indicated by Natuzzi S.p.A. Natuzzi S.p.A. is not liable for the completeness of the information. Product/s images and descriptions are for illustrative purpose only. 

Natuzzi S.p.A. reserves the possibility of structural or formal variations of the products and / or their prices.

As for colors and finishes, Natuzzi S.p.A. has tried to make them as close as possible to those of real products. However, it is not possible to guarantee an exact correspondence between the colors, the finishes and the images shown on the website and the real ones. The color representation is limited by the technology used and may vary depending on the type of screen and / or print settings.

We invite you to view the Products also in the store or contact [email protected] for more information about them.

1.4 Product/s cannot be sent for testing. Although Natuzzi S.p.A. can provide Customers with information on the Product/s, the Customer is responsible for the choice of the Product/s ordered. 

  1. Orders – billing

2.1 Each order placed represents a contractual proposal of the Customer. Clearance of the order by Natuzzi S.p.A. represents its confirmation and acceptance. 

2.2 Tax documents related to orders will be issued by Natuzzi S.p.A. at the time of dispatching Product/s to the Customers. 

2.3 The invoice will be issued by  Natuzzi S.p.A. The Customer will have to indicate the exact necessary data and the billing address in the checkout process.

  1. Order fulfillment 

3.1 The order will be fulfilled according to the terms stated on the Website.

Once an order is confirmed by Natuzzi S.p.A., it should be cancelled only within 24 hours, at the end of which the Customer is obliged to pay for the order. 

Moreover, any modification (for example covering, color or other details) of order will be not accept if the Product/s has been already processed in our manufacturing process.

In accordance with the applicable law, our Customers, anyway, could return the order within 14 days of receipt, as our return policy states (9. Right to Cancel).

  1. Order acceptance

4.1 The conclusion of the agreement (the “ Sale Contract”) will only take place at the moment of the order confirmation by Natuzzi S.p.A.
The Customer will be notified of the acceptance by e-mail. The message will state the order confirmation with all the elements of the agreement (Product/s, prices, delivery dates, shipping costs, ...).

4.2 Natuzzi S.p.A. reserves the option not to confirm any order for whatever reason.

  1. Product/s delivery

5.1 Product/s are shipped to the address stated by the Customer in the order. 

Deliveries will take place as soon as the payment confirmation is received by Natuzzi S.p.A.: bank transfers are attested by the credit on our current account, credit card payments are attested by the transaction confirmation by the circuit.

We deliver through qualified express providers or specialists in furniture delivery, to guarantee the quality of our service and Product/s integrity.

5.2 Natuzzi S.p.A. ships orders in relation of delivery time provided to you in phase of purchase order. Every Product/s could have different delivery times in base of procurement of materials, manufacturing processes and so on.

Natuzzi S.p.A. reserves the right, if necessary, to segment the delivery of Product/s in different steps (even for items belonging to the same order).

Delivery is to be considered completed at the moment the Product/s is consigned to the Customer at the address indicated in the order. 

The delivery note issued by the courier and dated and signed by the Customer is proof of transport , delivery of the Product/s and the starting date of the statutory warranty period. 

5.3 Deliveries are to be intended on street level: Product/s will not be delivered on the Customer's floor and we will not take any trade-in. Any further services will be selected from the customer as additional services and paid separately.

Special delivery terms and conditions must be previously agreed between the Customer and Natuzzi S.p.A., and accepted in writing by Natuzzi S.p.A.

Unless otherwise specified or agreed in written form, Natuzzi S.p.A. does not offer any assembly service for Products purchased on line. 

The majority of our Product/s is delivered in pre-assembled form: final assembly is usually very easy and described in the instruction manual sent together with the Product. 

Please note:

On delivery, the Customer must verify the content of the packages, the conformity and state of the Product/s. Natuzzi S.p.A. recommends verifying the overall state of the Product/s(s) before signing the delivery note. In particular, the Customer must verify that:

- number of parcels corresponds to that stated in the enclosed delivery note;

- Package and Product/s is intact, neither damaged nor wet or adulterated, and the content undamaged.

Should the Customer note any anomalies, delivery of the Product/s may be refused or detailed reserves must be put in writing and dated on the delivery note. Once the Customer signs the delivery note with no "reserve", he/she will not be able to question the external conditions of the delivered Product/s. Issues about integrity, correspondence or completeness of the Product/s received must be notified within 8 days  from the delivery.

Natuzzi S.p.A. reserves the right to deliver the Product/s through a logistic experts selected from Natuzzi.

  1. Product/s pick up - Customer's absence 

6.1 As soon as the Product/s is ready for delivery, the company in charge of delivery will contact and notify directly the Customer regarding the Product/s ready for dispatch, and will agree the delivery, within the week after, in the place indicated by the Customer in the Contract.

6.2 Should the delivery not take place for reasons imputable to the Customer (e.g. due to his absence and/or for his failure to contact the courier pursuant to the following paragraph, the Customer is obliged to pay the costs incurred by Natuzzi S.p.A. for any further delivery.

Within 48 hours from the date in which Customer agreed with courier the date of delivery, the Customer has the faculty to reschedule the date of delivery, without additional costs.

6.3 Once the Product/s are ready for dispatch, if the Customer asks for Product/s to be delivered later than 21 days from the day of the first call by the courier, the Customer will be charged with the costs of storage, if any, in the amount calculated by Natuzzi S.p.A. 

6.4 If the Customer does not allow the delivery of the Product/s within 60 days from the notice of Product/s ready for dispatch, Natuzzi S.p.A. has the right to terminate the Sale Contract, withholding the payment made by the Customer at the time of placing the relevant order. 

Product/s will be delivered on working hours during weekday

6.5 The Customer has the responsibility to make himself sure that, at the time of delivery, access and space for receiving and hosting the Product/s are suitable for them. If, due to omitted, incorrect or partial information, communicated at the time of placing of the order, delivery is not possible (e.g. presence of non-standard spaces / stairs / doors, structural obstacles, limited traffic area), the costs occurred for dispatching the Product/s with different methods (such as platforms, ropes, etc.) will be  totally charged to the Customer.  

  1. Force majeure  

7.1 The following cases are to be considered as force majeure: 

- natural calamity, total or partial strikes, internal or external to the Company, stop of means of transport for any reason, governative or legal restrictions,  computer breakdowns, telecommunication breakdowns included networks and the Internet, Website malfunction. 

Force majeure will cause the suspension of the order. If after 3 (three) months parties observe the persistance of the force majeure, the order will be automatically cancelled, unless otherwise agreed by written by the parties. 

  1. Statutory and Manufacturer’s Warranty 

8.1 All Product/s are covered by the statutory warranty provided forth by the applicable Law and by a Manufacturer’s warranty offered by Natuzzi S.p.A.

8.2 Statutory warranty. Pursuant to art. 128 and seq. of the Italian Consumer Code, Natuzzi S.p.A. undertakes to deliver to Customer Product/s compliant with the Sale Contract. 

The statutory warranty has a duration of 24 months starting from the date of delivery of the Product/s to destination and operates if the operating and maintenance instructions are observed, if no changes are made to the Product/s, if parts are replaced in accordance with the original Product/s specification provided by Natuzzi S.p.A. Subject to the above, the warranty applies to any Product/s that  have a lack of conformity, not due to normal wear and tear, on cushions, mattresses, reclining mechanisms, seams, manual and / or electronic devices, suspension systems (elastic bands), coatings.  

The rights of the Customer under the Consumer Code will be time barred if not exercised within two months from the day when the Customer was aware, or should reasonably had been aware of the defect of the Product/s. The Customer must report (by email, to the address indicated in the Sale Contract) to Natuzzi S.p.A. the discovered lack of conformity, supplying appropriate photographic documentation, ID Product/s’s number (photo of the label or order number / invoice), description of the defect. 

In case of lack of conformity timely reported by the Customer to Natuzzi S.p.A., and recognized by the latter, unless the chosen remedy is objectively impossible or unduly burdensome with respect to the other, the Customer is entitled to ask, at its choice, Natuzzi S.p.A. either to repair the Product/s or to replace it. No extra costs occurred to make the Product/s compliant with the Sale Contract will be charge to Customer. 

If, upon inspection of the returned Product/s by the Natuzzi S.p.A., the defect declared by the Customer does not result in a lack of conformity in accordance with applicable law, the Customer will be charged for any costs of inspection, restoration and transport.

8.3 Natuzzi S.p.A. s Warranty. Natuzzi S.p.A. offers to Customers a 10-years manufacturer’s warranty on the structure of sofas and armchairs and 2 years on upholstery, mechanisms, coatings and furnishing accessories. 

The Manufacturer’s warranty applies only to Product/s used for residential purposes. 

In order to activate the Manufacturer’s warranty, no later than 30 (thirty) days from the date of delivery of the Product/s to destination, the Customer shall enter into the website www.natuzzi.com and activate the manufacturer’s warranty, following the instructions therein supplied and fully complete all the fields/blocks shown in the registration coupon. 

In order to duly activate the manufacturer warranty, the Customer has to comply with the following steps: download the warranty booklet on Registration Procedure Warranty:> "Warranty" (at the bottom of the web page)> "Terms and Conditions" (read, print and save)> "Warranty Registration": fill in it with Product/s ID (Product/s identification code) found on the packaging and under the sofa (example ID number 2018/300003092970/001), Product/s receipt date (indicated as purchase date), telephone number and valid e-mail address. Once the registration is completed, an email will be sent to the address entered during registration, by clicking on the link received in the email, it will be possible to download and print the certificate of guarantee. 

In order to access to warranty or free servicing, the Customer has to submit his request to the Natuzzi S.p.A. where the Sale Contract was executed by the Customer. He has to provide a valid proof of purchase in which the name of the Natuzzi S.p.A., the date of purchase and Product/s data are clearly stated. A valid proof of purchase of the Product/s is also essential for determining the commencement of the warranty period.

Terms and conditions of the Manufacturer’s  warranty are ruled exclusively by the provisions contained in the warranty booklet – directly downloaded by the Customer from www.natuzzi.com  - which the Customer shall adhere to in order to claim on the guarantee.  The Customer is not entitled to assert defects other than what is provided forth in the Warranty Booklet.

  1. Right to Cancel

9.1 According to the art. 52 del D.Lgs. 206/2005, the Customer (if recognized as “Consumer” ) has the right to withdraw from the Sale Contract and to send back the Product/s ordered, with no penalty and without specifying the reasons, not later than 14 (fourteen) days from the delivery time.

9.2 The Right to Cancel the Sale Contract can be exercised by the Customer within 14 days from the delivery time, without giving any reason. The cancellation period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the goods.

To exercise the right to cancel, the Customer must inform us

by mail Natuzzi S.p.A. - : [email protected]

of his/her decision to cancel the Sale Contract by a clear statement via email.

To meet the cancellation deadline, it is sufficient for the Customer to send his/her communication concerning the exercise of the right to cancel before the cancellation period has expired.

9.3 Should the Customer cancel the Sale Contract, we will reimburse to the Customer all payments received, including the costs of delivery (except for the supplementary costs arising if the Customer has chosen a specific delivery services according to art.5.3).
We may make a deduction from the reimbursement for loss in value of any Product/s supplied, if the loss is the result of unnecessary handling by the Customer of the Product/s or the result of a neither proper nor fit packaging of the returned Product/s. 

We will make the reimbursement without undue delay, within 14 days after the day we receive back from the Customer the returned Product/s  

We will make the reimbursement using the same means of payment as used for the initial transaction. 

9.4 The Customer shall send the Product/s or hand them over to the address agreed with the Customer service at [email protected] mail, without undue delay and in any event not later than 15 days from the day on which the Customer communicates the cancellation from the Sale Contract to us. The deadline is met if the Customer sends back the goods before the period of 15 days has expired. 
The Customer shall return the Product/s in their original packaging and shall bear the direct cost of returning the Product/s. 

9.5 The Customer is only liable for any diminished value of the Product/s resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product/s.
The returned Product/s must be in resalable condition.

9.6 According to article 59, letter c) Italian Code of Consumer, the right to cancel stated in point 9.1 cannot be exercised by the Customer if the Product/s purchased have been made to the consumer's specifications, are clearly personalized or deteriorate or expire rapidly. 

  1. Payment

Payment is due at the moment of the order confirmation by the Client.

The Customer commits to pay the agreed price for the Product/s ordered on the Website (price of the Product/s plus Shipping costs), and to pay - when necessary and directly to the courier - VAT and any other tax related to the import of Product/s in the country of destination of the Product/s.

The Customers pays for the order:

- by credit/debit card/ Paypal or any other as suggested on the Website.

The Customer guarantees to Natuzzi S.p.A. to have all authorizations necessary to use PayPal while confirming the order.

  1. Claims

Complaints for non-compliance of delivered Product/s with the order must be sent in writing to Natuzzi S.p.A. and are regulated  according to the Italian decree D.Lgs. 206/2005 if you are a Consumer.

The Customer must keep the delivery note and any other accounting documents related to the Product/s’ purchasing.

  1. Data Protection

12.1 Customers' personal data, including e-mail addresses of the Website users, are processed in accordance with the art. 13 of the D.lgs. 196/2003 "Codice in materia di protezione dei dati personali" e Art. 13 GDPR UE 2016/679, also known as Privacy Policy, in accordance thereto, this processing shall be based on principles of correctness, lawfulness and transparency and protection of your privacy and rights  Article 13 of the EU Regulation 2016/679

Personal information requested from and related to the Customer is essential to process and ship the order, to issue invoices and to draft warranty agreements, as the case may be. For this purpose, Natuzzi S.p.A. may provide suppliers with this information personal.

12.2 The Customer may object to this disclosure (pursuant to art. 7 of D.lgs. n. 196/2003) and has the right to access, modify, amend and delete all data related to him/her, by writing to Natuzzi S.p.A via Iazzitiello n. 47  (Ba), Italy.

12.3 For further information, please refer to Decreto legislativo 30 giugno 2003, n. 196 - Codice in materia di protezione dei dati personali: Garante per la protezione dei dati personali.

The Data Protection Officer is Protection Trade S.r.l. with Registered Office in Via Giorgio Morandi - 22, Itri (LT) ,Italy, email: [email protected]

In order to avoid any attempt of fraud, Natuzzi S.p.A. may ask proof of the Customer's identity and domicile. 

  1. Electronic signature  

The "approval click" constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature. 

  1. Non renunciation  

Any one or more failure by Natuzzi S.p.A. to enforce any provision of the present General Conditions or to exercise any right shall in no way constitute a waiver of such right or remedy on any future occasion. 

  1. Agreement integrality and nullity

These General Conditions represent all obligations of the parties. No other general or special term and conditions communicated by the Customer shall neither be included in, nor depart from these General Conditions. 

Should one or several clauses of these General Conditions be considered as being non valid or is declared to be so in accordance with an act, a rule or pursuant to definitive ruling of a competent court, the remaining clauses will remain valid.

  1. Intellectual property

Natuzzi S.p.A. owns the intellectual property right upon the Website and the right to display the elements of the e-shop catalog. Consequently, total or partial reproduction of the elements contained in the Website or the catalog on any medium whatsoever, the use of such elements available to third parties are formally prohibited. 

  1. Applicable Law and Competent court

This agreement is governed by Italian law.

In the event of a dispute and where no amicable settlements were reached between the parties, unless applicable mandatory dispositions of law related to consumer protection rule differently ( D.Lgs. 206/2005), any controversy linked to these General Conditions will be of exclusive competence of the Court of Bari (Tribunale di Bari, Italy).

Pursuant to and by effect of clauses no. 1341 and 1342 of the Civil Code, the Customer declares to have accurately read, understood and accepted specifically the following clauses of these General Conditions of Natuzzi S.p.A.: 1.1, 1.3, 3.1,5.2,5.3,6.3,6.4,8,9.3,9.4,9.5,17.

Natuzzi S.p.A. Via Iazzitiello, 47 - 70029 Santeramo in Colle, Bari - Italy | site powered by Furnichannel